Your privacy is important to us. This policy explains how we handle the personal information we hold, including how we collect, use and disclose personal information. Personal information is data that relates to you and from which you can be identified. This may include your name and contact information, as well as some digital identifiers (see the section on “Cookies” below).
Who we are
The information we collect (and why)
When you make a booking at one of our properties, we collect information either in person or via internet booking engines and online travel agents. We ask for your name, address and contact details, as well as details of your stay with us (arrival and departure dates, and number of other guests). We may also ask for a vehicle registration number and the make, model and dimensions of any caravans or trailers you plan to bring with you. The only transactional information we collect at booking is confirmation of payment or balance owing.
Other types of personal information we may collect includes application information (should you apply for a job with us), and contact information for guests who hire equipment from us (e.g. pedal karts, canoes).
Cookies and other technologies
We collect information about your web activity when you access and browse our websites. In particular, we may collect information using cookies and similar technologies, designed to provide us with information to help us improve the use of our websites and the content we provide. Some cookies are necessary for our websites to operate and load properly. You can set your web browser to block these cookies but without these cookies you may not be able to move around the website and use its features.
A cookie is a text file containing small amounts of information which is downloaded to your device when you access a website. This information may include your IP address, information and actions taken on the site including details about when you accessed the site. The text file is then sent back to our server each time your browser requests a page from the server. Information generated by the cookie about the use of our website may be transferred to, and stored by, a web analytics service, which may be based overseas, that we use to help improve our online services. This enables us to provide a better website experience.
Also, emails we send to you use technology that allows us to understand the time and date that an email was opened and whether any links within the email were clicked. You can disable some of this technology by turning images off in your email client (i.e. Outlook).
The types of cookies we use are set out below. You can configure your web browser to reject and delete cookies but this may limit the functionality of our website so that it does not operate properly.
Analytical and Performance Cookies
Targeting cookies are often linked to services provided by third parties on our websites. Third party service providers may use their own cookies to collect information about your activities on our websites. They work by identifying your device and browser to recognise your visit to the websites. Not enabling these cookies will disable the services provided by third parties on our websites, such as tools to share or access content from social media sites or options to watch videos by third party video providers.
How we collect personal information
We collect personal information in a variety of ways, including (but not limited to):
- directly from you when you make a booking at one of our properties, sign up for our “Hideaway Mates” program, complete a guest registration form at one of our properties, email or phone us, or complete the online “Contact Us” form on our website
- through our social media pages and from social media sites when you like our posts or page
- from third parties that provide us with web analytics services.
Storage and security of personal information
We take the security of the personal information seriously and handle personal information sensitively and in accordance with applicable privacy laws. We take all reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.
How long do we keep your personal information?
If we no longer need the personal information we hold about you, we will delete, destroy or de-identify that information. Some information we need to keep (e.g. information about your booking so we can provide you with accommodation).
How we use personal information and for what purposes
We use personal information in order to provide services to you. We may use your personal information to make a booking for you, respond to your enquiries, allow you to hire equipment, or confirm your booking or payment.
Finally, we may also use personal information to comply with any legal requirement, to fulfil our obligations under contracts with you or third parties, to protect our rights or the rights of others (e.g. fraud or risk management), or to comply with requests from government authorities.
Disclosure of personal information
We may disclose personal information in order to comply with legal obligations or to protect our rights or the rights of others, including for fraud or risk management purposes.
We will never disclose your personal information to any other business or third party for marketing purposes.
How you can access the personal information we hold about you
You can request access to the personal information we hold about you by emailing us at email@example.com. We may need to verify your identity to provide access.
How to update, correct or delete your personal information
You can request to update, correct or delete personal information we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes. Please email us: firstname.lastname@example.org.
If you have any concerns about your privacy, please email us (email@example.com) so we can resolve the issue quickly and directly. If we are unable to resolve your complaint, you can contact the Office of the Australian Information Commissioner at: GPO Box 5218, Sydney NSW, 2001, www.oaic.gov.au (telephone 1300 363 992).